> ## Documentation Index
> Fetch the complete documentation index at: https://doc.indexbrain.online/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Analyze customer conversations, support volume, and response time.

Connect Indexbrain to Intercom to analyze customer conversations, track support volume, and measure response time — read-only.

## Setup

<Steps>
  <Step title="Go to Integrations">
    Navigate to **Settings > Integrations > Intercom**.
  </Step>

  <Step title="Authorize">
    Click **Connect** and authorize Indexbrain in Intercom.
  </Step>

  <Step title="Test the connection">
    Ask about recent conversations or support volume.
  </Step>
</Steps>

## Capabilities

### Conversation search

```
What feedback are customers giving about the new feature?
```

Searches conversation content the same way as any other connected source.

### Support volume

```
How many support conversations did we have this week?
```

A real live count of conversations created in the date range you ask about — not just whatever happens to already be synced locally.

### Response time

```
What's our average response time?
```

Returns the average time to first reply, in minutes, over conversations in the range you ask about.

<Note>
  This is averaged over a capped sample of conversations (each one requires
  a separate lookup to get its timing data) — the response states the
  actual sample size used, so you know whether it's covering the whole
  period or just part of it.
</Note>

## What Indexbrain does not do in Intercom (yet)

* **No topic/"common issues" categorization** — conversations are searchable individually, but there's no dedicated clustering of recurring themes.
* **No write access** — Indexbrain cannot reply to, tag, or close conversations.
* **No contact/lead profile data** beyond what's in the conversation itself, no help-center articles, no attachments.

## How data moves

Conversations sync on your configured processing interval, using a real incremental filter — an edited or newly-replied-to conversation is picked up on the next sync, not just brand-new ones. Volume and response-time questions also trigger a live query for the exact date range you ask about.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Response time comes back with a small sample size">
    * This is normal for busy periods — response time requires a separate lookup per conversation, so it's capped rather than checking every single one. The response tells you exactly how many were sampled.
  </Accordion>

  <Accordion title="A conversation I expect isn't showing up yet">
    * Wait for the next scheduled sync, or check whether it falls outside the current sync's lookback window — older conversations are picked up gradually across syncs, not all at once.
  </Accordion>
</AccordionGroup>